How We Plan Your Mirror Delivery
Most orders start with a site check or a confirmed set of measurements, then we plan the mirror size, lighting requirements and fitting details before dispatch. For custom LED mirrors, lead time depends on the design, electrical setup and any special finishes, so it is best to confirm early if your project has a fixed handover date.
For Durban and nearby areas like Pinetown, Westville, Hillcrest, Umhlanga, Durban North and Ballito, we can usually coordinate delivery with installation on the same job. For projects further afield, we arrange delivery to suit the address, access points and the receiving person on site.
What Happens Before Dispatch
Before a mirror leaves our base in Pinetown, we check the frame, LED function, demister system, mounting points and packing. This matters because these mirrors travel best when handled upright and secured, especially when there are large panels or custom shapes involved.
- We confirm the final size, finish and lighting options
- We check the delivery address, contact person and access details
- We prepare protective wrapping for glass and aluminium parts
- We note whether the item is for a home, guesthouse, salon or development project
Handling Rules For Safe Transport
LED mirrors need careful handling, not just for the glass but also for the wiring and electronics inside the frame. Our team keeps packing neat and secure so the unit is less likely to shift during transport, which is important on long routes, gravel access roads or busy delivery days.
If a mirror is going into a bathroom fit-out, we recommend storing it indoors once it arrives rather than leaving it in a garage or open courtyard. Coastal humidity in places like Durban North and Umhlanga can affect packaging if items are left exposed for too long, so quick receipt helps avoid issues.
- Do not lean the mirror against a wall for long periods
- Keep the carton dry and upright
- Let us know if the building has stairs, lifts or narrow passages
- Check that wall surfaces and power points are ready before the delivery date
Delivery Coordination Nationwide
We serve homeowners, designers and contractors across South Africa, with delivery arranged according to the project location and the product type. For nationwide bathroom fit-outs, we coordinate with the main contractor, site manager or homeowner so the mirror arrives when the space is ready.
Where needed, we can align mirror delivery with other work such as vanity upgrades, mirror replacement or electrical connection. That saves time on site and helps avoid extra trips. If your project is being staged in phases, we can split delivery dates to match the order of completion.
Installation Day And Site Access
If installation is part of the order, please make sure the wall area is accessible and that the electrical point is in place before the team arrives. A clean, dry wall and a confirmed mounting height make the job faster and safer, especially in busy homes or commercial bathrooms.
Our installation lead works with the sales and operations team to keep delivery and fitting coordinated. In some cases the mirror can be handed over first and fitted later, but it is better to confirm this at the start so there is no confusion on the day.
- Clear the basin, vanity top and nearby wall area
- Keep power available if the mirror needs electrical connection
- Confirm who will sign for the delivery
- Let us know about restricted access, security gates or estate rules
Aftercare, Repairs And Follow-Up Support
Delivery does not end the process for us. If a customer has a question after installation, or needs help with demister servicing, LED component repairs or a mirror replacement, we can assist with the next steps. That support is useful for busy households, designers and landlords who need a practical answer quickly.
Because power interruptions are a fact of life in many areas, we also advise customers on simple care during load-shedding periods and after electrical work. If the mirror is not working as expected after delivery, send us the details and photos so we can help check whether it is a fitting issue, connection issue or product fault. Sometimes it is a small thing, like a loose link or incorrect switch, and it can be sorted quicker than people think.
