1. Who is responsible for your information
LED Frames Mirror, based in Pinetown, Durban, is the responsible party for the personal information we collect in the course of providing mirror supply, site measurements, installation, electrical connection, repairs, and aftercare support. The business is operated by Astros Marketing (Pty) Ltd on behalf of the trade activity. Our team may process information only to carry out work requested by you or your appointed representative.
For privacy queries, please send us a message through our contact form. We may ask for enough detail to confirm your identity before responding to a request, especially where the request relates to access, correction, or deletion of records.
2. Information we collect when you enquire or place an order
We collect only the information needed to quote, plan, manufacture, deliver, install, and support your mirror order or related bathroom fit-out. This may include personal details, property information, and communication records. In some cases, we also keep technical notes linked to a product issue or electrical connection request.
- Name, surname, phone number, and email address
- Delivery and installation address, including suburb and town
- Measurements, layout notes, and site photographs where needed
- Invoice, payment, and order reference details
- Messages, call notes, and service history
We do not ask for unnecessary information. If you choose not to provide a required detail, we may not be able to complete a quote, install a mirror, or arrange aftercare properly.
3. Why we use your personal information
We use personal information to respond to enquiries, provide quotations, plan site visits, complete installations, organise repairs, and deal with follow-up support. We also use it to manage accounts, keep business records, and meet legal or tax obligations.
Where relevant, information may be used to confirm municipal or building requirements for a project, arrange access with a contractor, or coordinate work in areas such as Pinetown, Durban North, Umhlanga, Ballito, Hillcrest, and Westville.
- To provide the service you asked for
- To communicate about scheduling and delivery
- To process payments and issue invoices
- To handle complaints, returns, or warranty-related matters
- To comply with lawful requests and record-keeping duties
4. When we share information with others
We may share personal information only where it is necessary for the work, and only with parties who need it to complete the service. This can include installation staff, technical support personnel, delivery partners, electricians, or suppliers involved in a specific order. We may also share information with accountants, legal advisers, or authorities where the law requires it.
We do not sell personal information. If a third party assists us, they are expected to treat your information with care and use it only for the agreed purpose. In some cases, a limited amount of information may be shared with a project manager or interior designer if you have asked us to coordinate through them.
5. How we store and protect your information
We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, or unlawful disclosure. Records may be kept electronically or in hard copy, depending on the transaction and the service provided.
Security measures may include access control, password protection, limited staff access, and secure storage of job records. While no system is entirely risk free, we work to protect information in a manner suitable to the nature of the work and the sensitivity of the records.
- Access is limited to staff who need the information to do their work
- Records are retained only for as long as needed for business and legal purposes
- We review stored information and remove outdated material where appropriate
6. Your POPIA rights and how to use them
You have the right to ask what personal information we hold about you, request correction of inaccurate details, and object to certain uses of your information where the law allows. You may also request deletion of records that we are no longer required to keep.
To make a request, send a message through our contact form. Please include your full name, contact number, and enough detail to help us find the relevant record. We may need to verify your identity before acting on the request. Where another law requires us to keep specific records, we may not be able to delete them immediately.
7. Cookies, messages, and policy updates
If you contact us through our contact form, phone, or online enquiry, we may keep a record of that communication for service and quality purposes. If our online systems use cookies or similar tools, they are intended to support basic site function, enquiry handling, and usage tracking in a limited way. You can adjust browser settings to limit cookies, although some features may not work properly.
We may update this policy from time to time to reflect changes in our services, legal duties, or internal processes. The latest version will apply from the date it is published. Please review it periodically if you continue to use our services or contact us for quotations and installations.
8. Contact details for privacy matters
For privacy concerns, correction requests, objections, or general questions about how your information is handled, contact our team at our contact form. We will aim to respond within a reasonable time and in line with applicable law. This policy should be read together with any service terms, quotation notes, or project instructions that apply to your order.
LED Frames Mirror serves homeowners and trade clients across South Africa, with a strong base in Durban and surrounding areas. We value trust and we treat personal information as part of that trust.